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Privacy Policy

MontraSense HK (“we”, “us”, or “our”) will collect your personal data when youregister as our Montra Sense  HK Members at our store or online purchase.

Werespect your privacy and handle your personal data with the utmost care. Pleaseread the followings (“this policy”) before you use our services and we reservethe right to modify the terms and conditions over time. In case of any changes,we will post it on the website.


ThisPrivacy Policy includes what information we gather, how we use this informationand how you can contact us and further inquire about our management of, orwould like to request access to or withdraw your consent to the use of, yourpersonal data.


Byproviding us with your personal data (including by providing personal data atany of our stores, counters, online platforms or marketing programmes, or inany way communicating with us), you are accepting the terms of this PrivacyPolicy and consenting to our collection and use of your personal data as specifiedin this Privacy Policy.

Whenyou use our Services, we may receive information (“Log Data”) such as your IPaddress and cookie information. We use above information to improve ourServices, products and not for other purposes. If any material changes are madeto this Privacy Policy, we will notify you by posting the revised PrivacyPolicy on the Website or notifying you through the Website.

Ifyou are under the age of 18 or have no full capacity for behavior, in additionto complying with the above regulations, please confirm that your parent orguardian has read, understood and agreed to all the contents of this policybefore you can use or continue to use this service, otherwise please stop usingthis service immediately. When you start to use or continue to use thisservice, it means that your parent (or guardian) has read, understood andagreed to accept all the contents of the terms of service and subsequentmodifications and changes.


Collection of personalinformation

MontraSense HK will collect personal data by lawful and fair means only withoutcausing nuisance to you. The types of Information collected may include: 

  • Contact details (including full name, mailing address, email address, mobile and other telephone number)
  • Personal details (including age, date of birth, gender, country of residence, interest and hobby)
  • Contact details of appointed friends or others
  • Any means of communication with us
  • Purchase history and other information obtained from your usage activity on our website (such as pages viewed and content) where an account is opened and/or order has been made.
  • Payment information (includes your credit card number, effective days, mailing address, etc.)
  • We collect information about you for the purpose of providing you with our products and services requested, and other information. We may also request for certain personal data by lawful means. When possible, we will collect personal information directly from you or a person authorized to provide this information on your behalf. Should we collect your personal information or data from a third party, we will ensure that the third party has obtained your consent and you will be notified of the arrangement. You are not obliged to supply your personal data, but if you do not, our services, features or communications to you may not be available.


Use of personalinformation

Wemay use your information to:

  • fulfil your purchase orders
  • provide you with our latest news
  • Update your account for providing a better service for you
  • maintain, administer and improve our systems according to your preferences
  • improve the content and features of our website by making modifications using information such as your usage, history and preferences.
  • provide you information of our products, events or other marketing or promotional activities.
  • Provide information of areas such as food, sport, design, art, fashion, music, films, culture and literature from other parties and partners.
  • We may also use the information for the purposes stated at the point of collection

Byproviding us your personal data, we will use the data in marketing our productsand services. However, your personal data will not be used for above purposesunless we have received your consent. 



Ifyou have enabled cookies in your web browser, a cookie will be stored on yourhard disk during your visit to our website. Information will be collected viathe cookies from your computer, and this information includes your IP address,type of browser, operating system, domain names and any detailed informationfrom other websites which refer you to our website. Cookies are also used totrack and collect information of the content you have visited on our websiteand newsletter (including links of other websites).


Cookiesalso allow us to recognize your computer while you are on our website, and tosend you to the language you selected on your first visit. This information isused to maintain the quality of our service and to provide tracking andstatistics regarding the use of our website.


Ifyou do not wish to have this information stored on your computer, you canconfigure your web browser so it does not accept cookies. However, if youdisable cookies, you may not be able to access all parts of our website. 


Disclosure of personalinformation

Inthe course of carrying out business, we may disclose your personal informationto other organizations or third parties that handle and secure your informationwith utmost care. These organisations or third parties that may be oversea orlocal include:

  • Parent company, subsidiaries and affiliates of Montra Sense HK;
  • Our service providers or agents that provide services on our behalf, for example information technology and mailing;
  • Other parties to whom we are authorized or required by law to disclose information

However,we will not share your personal information with other product or serviceproviders.

Underbelow circumstances, we are allowed to disclose your personal information to anauthorized party, or to a third party whose right is violated with appropriateproof:

  • When we are required to meet legal requirements
  • When we must protect the rights and safety of our members and third parties
  • When you violate our terms and conditions 

Ifyou wish to review or revise the information about you that has been submittedto us, or remove your contact details from our subscriber list, you may do soat any time by contacting 10/10 HOPE team via email: sales@montrasensehk.com.


Opened products are non-refundable and non-exchangeable.

Defective electric diffusers with the original receipt may be exchanged within7 days of purchase (Damage made by human factors are not included).

In the unlikely event of an allergic reaction when using the product of MontraSense, please discontinue use immediately and consult with your medicalprofessional.

All natural essential oils sold by Montra Sense HK are for external use only,not for internal consumption.

Montra Sense HK reserves the final right to suspend, modify orterminate any of the terms and conditions without prior notice. In case ofdispute, the decision of Montra Sense HK shall be final.